SupportYourApp

SupportYourApp is an Intelligent Support-as-a-Service company that provides outsourced customer support for tech companies. It solves the challenge of scaling customer service operations by combining AI tools with human agents to handle inquiries across chat, email, phone, and social channels. The service is designed to manage routine queries through automation while human experts address complex or sensitive cases, aiming to improve response times and maintain service quality during growth.

The company offers a range of services including call center outsourcing, live chat, technical support, and IT help desk support. Its technology stack includes SupportCRM, an omnichannel CRM helpdesk that consolidates all channels into a single inbox; SupportResponse, an AI agent for text-based requests; SupportVoice, an AI voice agent for calls; and SupportBrain, which assists human agents during live interactions. The platform integrates with existing CRM, analytics, and project management tools and is PCI DSS Level 1 certified, ISO/IEC 27001 compliant, and aligned with GDPR, CCPA, and HIPAA standards.

SupportYourApp serves businesses of various sizes, from startups to corporations, across multiple industries and global markets. Pricing is based on team size and required features, with no free plan or trial mentioned on the pages. The company offers fully managed help desk outsourcing that can run on SupportCRM or other CRM systems, with capacity adjusted for seasonal spikes or growth without long hiring cycles.