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Giga

AI support agents that improve your metrics

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Giga is an enterprise AI agent platform for customer support that handles conversations across voice, chat, and email. It is designed to complete customer requests, follow up when needed, and pursue relevant sales opportunities, covering work such as orders, billing, accounts, and subscriptions.

The platform is organized around building, observing, and improving agents. Policies, instructions, knowledge bases, shared resources, and attached APIs define what an agent can do, while Scout, an AI assistant, helps draft or update instructions, connect tools, investigate behavior, propose changes, and run tests. Teams can review conversations, evaluation details, and quality measures, set KPIs and guardrails, and run experiments on slices of traffic before publishing a new agent version.

12 alternatives to Giga

Ranked by how well each tool replaces Giga: shared features, audience, price and popularity.

  1. eGain

    AI knowledge platform for customer engagement across enterprise service channels.

    Covers 8 of 15 key features and has a free plan.

    Free plan
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  2. Zendesk

    Customer service software for support teams of any size

    Covers 5 of 15 key features.

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  3. Sprinklr

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  4. Customerly

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    Covers 7 of 15 key features.

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  5. Kommunicate

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    Covers 5 of 15 key features.

    59 out of 100 match$40/mo

  6. Tactful AI

    Omnichannel customer experience platform with AI agents for conversations.

    Covers 6 of 15 key features.

    59 out of 100 matchContact sales

  7. Mavenoid

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    Covers 6 of 15 key features.

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  8. Richpanel

    The helpdesk where AI closes 50% of tickets, with a 50% automation guarantee in 30 days or

    Covers 8 of 15 key features and has a free plan.

    Free plan
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  9. SupportLogic

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    Covers 6 of 15 key features.

    59 out of 100 match$4,000/mo

  10. Botcopy

    Conversational AI deployment platform for public-sector agencies

    Covers 5 of 15 key features.

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  11. My AskAI

    AI customer service agent that works inside your existing helpdesk.

    Covers 5 of 15 key features.

    58 out of 100 match$199/mo

  12. Glean

    Enterprise AI platform that connects to a company's internal data and tools to power AI搜索,

    Covers 5 of 15 key features.

    58 out of 100 match—