eGain
AI knowledge platform for customer engagement across enterprise service channels.
eGain is an AI knowledge platform for customer engagement that brings together enterprise content and generative AI to produce consistent, compliant answers across service channels. It addresses content silos and scattered, outdated information that lead to inconsistent or non-compliant responses, establishing a single governed source of truth for customers, agents, and employees.
The platform includes AI Knowledge Hub for unified knowledge, AI Agent for conversational guidance in self-service and contact centers, Conversation Hub for digital engagement across chat, mail, social, and cobrowse, Agentic Studio for orchestrating multiple AI agents, Composer as a developer platform, and Evaluator for quality assurance of AI-generated answers. Connectors integrate with contact center platforms, CRM and desktop tools, and AI systems. Industry suites are available for healthcare and retail banking, with modules such as Sales Advisor and compliance monitoring.
eGain is aimed at enterprise customer service and knowledge management teams. Pricing is offered per user per month for AI Knowledge Hub and AI Agent, per resolution for AI Agent, and monthly for Connectors; Evaluator pricing is available on request. Composer is free to build and test, with production pricing tied to the underlying products used. A free trial of AI Agent and a no-cost 30-day guided pilot are available.
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