Minimal
AI Customer Support Agents for E-commerce
Minimal is an AI customer support platform for e-commerce businesses, designed to resolve tickets end-to-end across helpdesks and channels. It is trained on a company's business processes and tone of voice, allowing AI agents to follow specific rules, take actions across connected systems, and handle customer conversations in multiple languages.
The platform includes an AI Manager for setup and training, self-learning agents that suggest weekly improvement tasks, and actions and workflows that operate across stores, backends, and warehouse systems. Minimal connects to helpdesks such as Zendesk, Gorgias, and Intercom, e-commerce platforms including Shopify, WooCommerce, and Magento, as well as shipping, returns, fulfillment, subscriptions, marketplaces, knowledge bases, and review platforms. It supports email, chat, WhatsApp, social channels, and reviews, with over 60 integrations available plus custom API connections.
Minimal is built for e-commerce teams managing support volume without expanding headcount. Pricing is usage-based, organized around monthly billable ticket tiers, with plans scaling as volume increases and custom pricing available for higher volumes. All plans include the AI Manager, and a money-back guarantee applies.
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