AskNicely
AI-powered customer experience platform for multi-location service businesses
AskNicely is a customer experience platform for multi-location service businesses that collects customer feedback through NPS, CSAT and 5-star surveys. It captures sentiment in real time so teams can identify issues, respond to feedback and track results across locations, from head office to frontline employees.
The platform includes a survey builder with templates, logic and branching, plus conversational surveys. Feedback is collected via email, SMS, embedded surveys on websites and mobile apps, and in-store kiosks. NiceAI analyzes sentiment from surveys and reviews to surface insights, while NiceAI Agents handle data analysis, review growth and follow-up actions. Results appear on real-time dashboards, leaderboards, AskNicely TV displays, and through Slack and Teams. Workflow automation supports follow-up emails, task creation and issue escalation, and the platform connects to other tools through CRM integrations and an API.
AskNicely is aimed at multi-location service businesses, including pest control, accounting, healthcare, insurance and legal firms. It offers a demo and product tour; pricing details are available on request.
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