Usersnap
The product evidence platform for enterprise teams.
Usersnap is a product evidence platform that centralizes user feedback from channels including support tickets, surveys, screen captures, interviews, and in-app signals, then uses AI to categorize, summarize, and surface patterns so teams can prioritize and track decisions through to release. It replaces scattered feedback tools with a single workflow spanning discovery, roadmapping, and customer communication.
Core capabilities include a feedback hub with annotated screenshots and video capture, microsurveys (CSAT, NPS, polls), behavior-based targeting, an upvote board, and an in-product feedback button and menu. AI features cover smart labeling, suggested replies, and trend identification. Integrations cover Jira, Azure DevOps, Zendesk, Slack, GitHub, and other tools, with two-way sync, webhooks, and an MCP server for AI tools. Platforms include web (code snippet or WordPress plugin), browser extensions, and a mobile SDK, plus a mobile app for managing feedback.
Usersnap is aimed at product, support, and development teams, with solutions organized by team and industry. It offers a free trial requiring no credit card, a self-service premium plan for global teams, and enterprise options including SSO/SAML and EU data hosting.
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