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Wootric

Customer experience management and customer feedback platform for digital apps and B2B SGA

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Wootric is a customer experience management platform for digital apps and B2B SaaS that collects NPS, CSAT and CES feedback at key journey points. It delivers surveys through web apps, mobile apps, email, links, Intercom Messenger and SMS, and analyzes open-ended responses with machine learning to surface themes and sentiment, helping teams understand the reasons behind scores and act on them.

Integrations include Salesforce, Zendesk, HubSpot, Intercom, ServiceNow, Segment, Mixpanel, Freshdesk, Gainsight, G2, webhooks and an API, with two-way sync and survey triggering from workflows. CXInsight adds text and sentiment analytics, custom dashboards and import of feedback from any source. Plans are Professional (one journey point, up to five seats), Growth (three journey points, up to ten seats) and Voice of the Customer, which adds CXInsight and reporting; all include API access, export, SSO and unlimited responses from up to 25k customers, with ReviewTrackers available as an add-on.

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