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UserVoice

The enterprise customer intelligence platform, powered by AI

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UserVoice is a customer intelligence platform that gathers feedback from portals, in-app experiences, support conversations, Slack, and other connected sources, then enriches it with CRM and account context. It helps product, customer success, and revenue teams analyze demand, prioritize work, and communicate progress back to customers.

Core capabilities include branded feedback portals, idea and feature-request management, internal and public roadmaps, and customer communications. The AI Agent supports plain-language questions, summaries, and theme detection, while Idea Insights and Impact Reports add urgency, sentiment, and revenue context. Integrations include Salesforce, HubSpot, Jira, Azure DevOps, Zendesk, Gainsight, Slack, Microsoft Teams, FullStory, and Dragonboat, with an Admin API for custom workflows.

UserVoice is aimed at product, product operations, customer success, and revenue teams. Pricing is based on feedback volume, tools used, and connected integrations rather than seats. A 30-day free trial is available, and guided onboarding is provided by a dedicated customer success manager.

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