UserTesting
Human insight / customer experience feedback platform
UserTesting is a human insight platform that lets teams collect video-based and text-based feedback on ideas, designs, prototypes, websites, apps, campaigns, and competitive experiences. It combines methods such as Live Conversations, usability testing, and surveys, helping teams understand how people think, feel, and behave before, during, and after launch.
Studies can be built with expert-designed templates or AI-powered test creation, with participants recruited from an opt-in panel using demographic filters or invited through live intercepts and shared links. Analysis features include AI-powered synthesis of video, text, and behavioral data, automated transcripts, synced playback, timestamped notes, and auto-generated charts and visualizations. Insights are shared through video clips, highlight reels, and quotes, with integrations for Figma, FigJam, Jira, Jira Product Discovery, Confluence whiteboards, Miro, Canva, Slack, Microsoft Teams, Google Calendar, Qualtrics, FullStory, Contentsquare, Quantum Metric, and Rally, plus an open API.
UserTesting is built for cross-functional teams including UX researchers, product managers, marketers, and designers, as well as broader enterprise teams. It offers multiple plans and packaging options based on team needs, with solutions tailored to enterprise, startup, mid-market, and small business contexts.
12 alternatives to UserTesting
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Covers 1 of 15 key features and has a free plan.
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The most complete research platform. Everything built in. Nothing bolted on.
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62 out of 100 matchContact salesCollects customer feedback and reviews, then publishes them on websites and AI answers.
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