nps.today
Measure. Understand. Act. Across the customer journey
nps.today is a customer experience survey platform from a Copenhagen-based company founded in 2016. It addresses the problem of fragmented feedback collection across customer journeys by unifying NPS, CSAT, CES, and general CX surveys into a single system that connects to existing CRM, contact center, and service tools.
The platform includes a campaign manager for setting up branded surveys, an Advanced Survey Module with rule-based logic, automated survey triggers based on customer data and interactions, and closed-loop follow-up with notifications and task creation. Survey delivery supports email, SMS, QR codes, websites, chat, apps, and CRM-generated emails. Integrations are available as plug-ins, integrations, or connectors for systems including Salesforce, Dynamics 365, HubSpot, SuperOffice, Zendesk, Genesys, Microsoft Outlook, Teams, Power BI, Power Automate, and Zapier. AI features cover text translation, sentiment detection, root cause analysis, dashboards, and an AI Feedback Assistant. A Feedback App gives employees access to customer responses and performance tracking.
nps.today is aimed at customer-focused organizations across industries including utilities, member organizations, B2C and retail, and finance, as well as teams in marketing, sales, delivery, product, service, and contact centers. The company offers SaaS solutions and professional services including templates, industry-specific advisory, and integration support.
12 alternatives to nps.today
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