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Unwrap

AI-Powered Customer Intelligence

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Unwrap is a customer intelligence platform that aggregates feedback from surveys, support tickets, calls, reviews, and other sources, then automatically surfaces trends and issues so teams can act without manual tagging or dashboard-building. It connects to thousands of feedback sources and uses natural language processing to turn unstructured conversations into structured insights.

Core features include Auto Tagger for categorizing feedback, Dashboards for sharing team-specific views, a natural-language Assistant for querying feedback, Alerts for new insights, and Responder for replying to customers. Additional capabilities include real-time alerts, multilingual support, API access, SSO, user segmentation, PII removal, and integrations with over 3,000 tools. Security features include SOC 2 Type II, GDPR and HIPAA compliance, and activity monitoring.

Unwrap is aimed at customer experience, support, product, and product operations teams, as well as executives. Pricing is based on monthly feedback volume and connected integrations, with no per-seat charges; a 30-day trial is available, and plans are custom.

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