Vivantio
Service management for teams that demand more
Vivantio is an ITIL-aligned service management platform for teams that have outgrown basic ticketing. It covers IT service management, customer service and multi-department enterprise service management, bringing structured processes, automation and reporting into a single configurable system rather than separate tools.
Core modules include ITSM/ITIL (incident, problem, change and request management), Asset Management with CMDB and automated Asset Discovery, Knowledge Management, Service Catalog, Service Level Management, a self-service portal, agent workspace, CRM, and Business Intelligence reporting. No-code Automation and Workflow handle triggers, approvals and routing, while customization covers forms, fields and layouts. Vivantio AI spans three components: AI Assist for customers, AI Enrich for agents and AI Optimize for managers, covering knowledge-grounded answers, routing, summaries and pattern detection. The platform also extends to departments such as HR, Facilities, Finance & Legal and GRC, with integrations available.
Vivantio is aimed at IT teams, customer service teams, MSPs, ISVs and non-IT departments seeking enterprise depth without heavyweight implementation. It is packaged as a single licence covering all features and future updates, with no add-on costs. Implementation is delivered with a dedicated consultant, typically going live in around three weeks. A self-guided tour and a roughly 30-minute tailored demo are available, alongside a free ITSM maturity benchmark.
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