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Vertask

AI-native help desk and PSA for lean IT teams

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Vertask is a cloud-based help desk and professional services automation platform for IT teams that need ticketing, assets, contracts, projects, and client communication in a single system rather than spread across separate tools. It handles support requests, device and location records, contract renewals, and self-service access for clients.

Core modules include Help Desk with email-to-ticket conversion, Asset Management, SLA Management with per-client targets and breach alerts, Contract & Renewal tracking, a branded passwordless Client Portal, Knowledge Base, Workbooks for custom data tables, and Property Management. The Insight AI assistant handles tasks such as drafting replies, summarizing tickets, and suggesting next steps in plain English. Integrations cover Microsoft Entra ID/Intune directory and device sync, LogMeIn Central asset import, Zapier for no-code automation, Twilio SMS for MFA delivery, and a REST API spanning the product.

Vertask is aimed at small MSPs, internal IT teams, co-managed IT arrangements, solo administrators, and consultants. It offers a free plan for up to two agents with core help desk features and a limited daily allotment of Insight AI queries, plus a per-agent Pro plan that unlocks unlimited agents, assets, contracts, projects, reports, and integrations. A 30-day trial of Pro features is available, and an optional Insight Pro add-on provides advanced AI data processing on the Pro plan.

11 alternatives to Vertask

Ranked by how well each tool replaces Vertask: shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 2 of 15 key features.

    72 out of 100 match$19/mo

  2. Freshdesk

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    Covers 2 of 15 key features.

    67 out of 100 match$19/mo

  3. Richpanel

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    Covers 2 of 15 key features and starts cheaper.

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  4. HelpDesk

    AI help desk and ticketing system for support teams

    Covers 2 of 15 key features.

    65 out of 100 match$19/mo

  5. HappyDesk

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    Covers 3 of 15 key features.

    Free plan
    64 out of 100 matchContact sales

  6. MSP Process

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    Covers 2 of 15 key features.

    63 out of 100 matchContact sales

  7. HelpSpot

    Help desk software that just works — simple, reliable, and affordable.

    Covers 3 of 15 key features.

    Free plan
    63 out of 100 matchContact sales

  8. Kayako

    AI help desk and customer support platform with an AI support agent that resolves tickets.

    Covers 4 of 15 key features.

    63 out of 100 matchUsage-based

  9. TeamSupport

    The Only AI-Native Platform for the Full Customer Lifecycle

    Covers 4 of 15 key features.

    63 out of 100 match$45/mo

  10. LiveAgent

    Help desk with fast live chat and a call center.

    Covers 2 of 15 key features.

    63 out of 100 match$15/mo

  11. Deskpro

    The human help desk for smarter ticketing.

    Covers 2 of 15 key features.

    63 out of 100 match$195/mo