HelpMaster
On-Premise Helpdesk & ITSM Software for Microsoft Environments
HelpMaster is an on-premise helpdesk and ITSM software platform built for Microsoft environments. It allows organisations to log, track and manage customer requests, internal tasks and business processes on their own infrastructure. The platform includes ticketing, workflow automation, a service catalog, knowledge base, change management, email automation, reporting and a web portal for staff and clients. It is designed for IT teams, facilities management, education, aged-care and general business. The software is built on Microsoft technologies including SQL Server, IIS, M365, Active Directory and Azure EntraID. It offers a Windows client and a web portal. Pricing is subscription-based with named and concurrent license options.
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