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VCC Live

Cloud contact center software for inbound and outbound communication across voice, SMS, a

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VCC Live is a cloud contact center platform for handling inbound and outbound communication across voice, SMS, email, web chat, chat apps and social channels. It brings routing, dialing, agent tooling and reporting into one system, so teams can manage customer interactions without switching between separate tools.

Core capabilities include an IVR system, auto dialers (predictive, power and preview), call routing, a scripting tool, live dashboards and omnichannel handling of voice, email, SMS, chat, chat apps and social media. Email supports ticketing, mass sends and workflows; web chat offers skills-based routing. Integrations cover Salesforce, Hubspot, Messenger, WhatsApp, Dialogflow, Zapier, Docusign and Looker, with support for connecting additional tools. The platform also provides phone payments, call recording, quality management, wallboards and internal chat, and is configured without coding.

It is aimed at customer service, sales, debt collection and BPO teams, as well as industries including retail, banking, insurance, consumer lending and healthcare. Packaging is based on a rolling monthly contract with no setup fees and no long-term agreement; pricing is adapted to individual requirements. Security and compliance measures include ISO 27001, ISO 22301, PCI DSS, SOC 2 Type II, NIS2 and GDPR, with data centers across Europe, the USA, Asia and Africa.

12 alternatives to VCC Live

Ranked by how well each tool replaces VCC Live: shared features, audience, price and popularity.

  1. CloudTalk

    AI business phone system for sales and support.

    Covers 4 of 15 key features and starts cheaper.

    68 out of 100 match$21/mo

  2. Vonage Business Communications

    Business Phone, VoIP, Communication APIs, Contact Center

    Covers 4 of 15 key features.

    68 out of 100 match—

  3. Nextiva

    AI customer experience platform combining business phone, contact center, live chat, and a

    Covers 8 of 15 key features and starts cheaper.

    68 out of 100 match$15/mo

  4. Dialfire

    Cloud Call Center Software

    Covers 8 of 15 key features and has a free plan.

    Free plan
    67 out of 100 matchUsage-based

  5. CommPeak

    Cloud contact center software with AI-predictive dialing, SMS, cloud PBX, DID numbers andS

    Covers 11 of 15 key features.

    67 out of 100 match$75/mo

  6. Nvoip

    Telefonia, WhatsApp e chat em uma plataforma omnichannel

    Covers 7 of 15 key features and has a free plan.

    Free plan
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  7. Voximplant

    Bridging AI innovation and production-ready communications

    Covers 0 of 15 key features and has a free plan.

    Free plan
    67 out of 100 matchUsage-based

  8. PrimeVox

    Business VoIP with AI answering, SMS, and digital fax.

    Covers 4 of 15 key features and starts cheaper.

    66 out of 100 match$9.95/mo

  9. Avaya

    Enterprise CX orchestration with open AI and data

    Covers 5 of 15 key features.

    66 out of 100 match—

  10. Voiso

    AI contact center software: every interaction, a human connection.

    Covers 0 of 15 key features and starts cheaper.

    66 out of 100 match$30/mo

  11. Five9

    Cloud contact center / CCaaS platform

    Covers 1 of 15 key features.

    66 out of 100 match$119/mo

  12. 8x8

    Cloud communications platform for business phone and contact center.

    Covers 8 of 15 key features.

    65 out of 100 match—