Dovetail
The customer intelligence platform that turns feedback from every source into decision-re
Dovetail is a customer intelligence platform that brings together feedback from calls, tickets, surveys, and research in one workspace. It uses AI to analyze this data and produce traceable insights, helping teams identify patterns and make decisions grounded in customer evidence.
Core capabilities include Digital Twins, which are evidence-based models of customer segments that can be queried in real time; Agents that run on schedules or triggers to monitor signals and propose actions; Channels for analyzing feedback at scale; and Docs for generating reports and summaries linked to their sources. The platform also offers Chat for plain-language queries, Projects for transcribing and analyzing calls, Dashboards for tracking sentiment and themes, multilingual translation, and semantic search. Integrations include Slack, Microsoft Teams, Salesforce, and HubSpot, with API access available.
Dovetail is designed for product, research, customer success, and sales teams. It offers a free plan for individuals with limited channels and projects, while Enterprise provides unlimited channels, projects, Agents, and Docs along with advanced AI features, security controls, and support, with custom pricing.
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