Mojo Helpdesk

Mojo Helpdesk is a help desk platform for centralizing customer and internal support requests in one queue, replacing spreadsheets and shared inboxes. It covers ticketing, assignment, prioritization, tagging, SLA tracking, automation, a knowledge base, asset management, and a built-in AI assistant, Felix AI, which drafts replies, summarizes threads, recommends knowledge base articles, and flags sentiment. Integrations include email, Google Workspace, Zapier, Slack, and SSO providers such as Google, Microsoft, SAML, and ClassLink. Security features include SSL encryption, two-factor authentication, role-based access, and SOC 2 Type II audited infrastructure; HIPAA compliance and a BAA are available on Enterprise.

The product is aimed at IT teams, customer service teams, education, healthcare, e-commerce, and growing businesses. It is packaged as a per-agent subscription with Team, Business, and Enterprise editions, each including unlimited tickets, the knowledge base, automations, SLAs, email integration, Felix AI, custom forms, reporting, and a contact portal. Higher tiers add controls such as agent permissions, escalation rules, ticket merging, round-robin assignment, advanced SLA monitoring, advanced reporting, and increased quotas. A 21-day free trial is available without a credit card; annual plans save 10%, and schools and non-profits save 25% on yearly Business and Enterprise plans.