ThriveDesk
Agentic Helpdesk Software For ECommerce & SaaS
ThriveDesk is a customer support helpdesk that brings email, live chat, contact forms, and a knowledge base into one shared workspace. It is designed to reduce repetitive ticket handling by using an AI agent, NEO, trained on a company's own content to answer questions, prioritize tickets, and hand complex cases to human agents with context intact.
The platform includes a shared inbox with ticketing, live chat, and a knowledge base, alongside automation, reporting, and mobile access. NEO can be trained on knowledge base articles, PDFs, spreadsheets, web pages, previous conversations, snippets, and Notion documents, with an AI Playground for testing replies before deployment. It supports auto-replies, auto-tagging, ticket prioritization, ticket summarization, and AI-drafted replies. Integrations include Gmail, Slack, Stripe, WooCommerce, and webhooks, with per-inbox AI assignment and model selection.
ThriveDesk is aimed at SaaS and eCommerce businesses. It offers a 7-day free trial with all features and no card required, and does not offer a free plan. Pricing is structured around plans for different stages of small and medium-sized businesses.
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