SupportMagic
AI customer support agents that resolve issues end to end
SupportMagic is a no-code AI customer support platform that lets businesses build chat agents trained on their own website, FAQs and uploaded files. The agent answers customer questions in live chat, escalates complex cases to human agents, and logs every customer and conversation in a built-in CRM, reducing the volume of routine tickets handled manually.
Setup involves connecting content, configuring the agent's tone and behavior, and embedding the chatbot on a website. The platform supports human handoff, CSAT scoring, lead capture, an AI agent persona, and a human handoff task manager. It integrates with Gmail and Intercom, with Stripe, Shopify and Zapier listed as coming soon, and responds in 40+ languages. Live chat is available now, with email, SMS and other channels listed as coming soon. The system uses OpenAI models and states compliance with GDPR and CCPA standards.
SupportMagic is aimed at small and growing businesses without dedicated technical resources. It offers a free plan with a monthly message allowance, unlimited team members, leads and training words, plus paid editions (Pro, Growth, Enterprise) that scale by monthly message volume, with monthly or annual billing. Enterprise customers receive dedicated account management and onboarding assistance.
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