SupportBee
Email ticketing system that turns customer emails into organized tickets for team-based, 1
SupportBee is a shared inbox that turns customer emails into tickets teams can assign, discuss privately and resolve together. It is designed for support workflows that feel like email while adding collaboration and accountability, and it includes a knowledge base, customer portal, performance reporting and audit trails.
Core capabilities include a shared inbox, snippets, filters, customer satisfaction ratings, customer management, audit trails, API access and unlimited email inboxes and tickets. Integrations cover project management tools such as Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion and Trello; CRM platforms including Capsule CRM, Insightly, Pipedrive and Highrise; analytics via PostHog; accounting with QuickBooks; notifications through Slack and web hooks; and workflow automations such as archive after reply, assign after reply and ticket number extraction. Security features include HTTPS, two-factor authentication and GDPR compliance.
SupportBee is packaged in two editions, Startup and Enterprise, billed per seat with monthly or annual options. A 14-day free trial is available without a credit card. The Enterprise edition adds business hours, customer portal software, portal access for customer groups, enterprise integrations and extended audit log and data history.
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