SquawkVoice
AI agent that resolves customer conversations across voice, chat, email, SMS, and WhatsApp
SquawkVoice is an AI agent platform that handles customer conversations across voice, chat, email, SMS, and WhatsApp. It resolves routine inquiries, books appointments, looks up order status, creates tickets, and escalates to human teams with full conversation context attached.
The platform includes separate channel modules for voice (inbound and outbound calls), chat, email triage and drafting, two-way SMS, and WhatsApp messaging. It connects to existing CRM, order management, scheduling, and knowledge systems. Analytics cover resolution rates, handle time, escalation reasons, and conversation trends, with a live queue for human handoffs. Security features include SOC 2 compliance, HIPAA with BAAs, GDPR with DPAs, AES-256 encryption, role-based access, and regional data residency. The platform supports 40+ languages.
SquawkVoice is aimed at operations and CX leaders across industries including healthcare, retail, hospitality, education, public sector, and professional services. Pricing is usage-based rather than seat-based, billed per minute for voice and SMS and per session for chat and email. Plans include a pay-as-you-go option with no fixed commitment, an annual commitment tier with lower rates, and a custom enterprise tier. An optional Squawk Accelerator add-on provides hands-on onboarding and workflow support for a one-time fee.
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