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Hatch

AI communications platform for service businesses that answers calls, texts and emails, or

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Hatch is an AI communications platform for service businesses that answers inbound calls, texts, and emails around the clock. AI CSRs qualify leads, book appointments on a live calendar, and hand off conversations to human agents with full context when needed, helping teams manage inbound volume without adding staff.

The platform combines Voice AI for inbound and outbound calls, Messaging AI for SMS and email, a Knowledge Engine for training AI on business rules and brand voice, a Journey Builder for coordinated outreach sequences, and a Command Center that unifies AI and human operations with ROI reporting. Data Bridge provides two-way CRM sync and native lead source integration, while AI Embed offers guided setup with ongoing support. Integrations span lead sources, CRMs, and marketing tools, including Salesforce, HubSpot, Microsoft Dynamics, Jobber, ServiceTitan, Zapier, Google LSA, and Facebook.

Hatch is built for service businesses and multi-location operators. It is packaged in three annual tiers—Standard, Pro, and Enterprise—paid monthly per location, with a platform fee plus usage metered on contacts, AI conversations, and messaging volume.

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