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Sortd for Gmail

Sortd turns Gmail into a shared inbox and visual workflow: every conversation in support@,

Visit Sortd for Gmail

Sortd is a Gmail-based workspace that turns shared addresses such as support@, sales@ and orders@ into shared inboxes where each conversation has an owner, status and deadline. It keeps teams working inside Gmail rather than moving email into a separate helpdesk or mailbox, and lets teammates see full thread history even when they were not copied on earlier messages.

Core capabilities include Message View, Board (Kanban), Table and Deadline views over the same threads, plus tasks, grouped threads, custom fields, SLA rules, shared contacts, reply templates, email tracking and a built-in CRM pipeline with sales reports. AI features cover smart status, urgency and sentiment signals, inbox labels, and connecting an external agent such as Claude or ChatGPT through the API and MCP. Integrations include Google Drive, Zapier, calendar, Gmail mail merge, and iOS, Android and Gmail mobile add-on apps.

Sortd is offered for both individuals and teams, with a free trial and no credit card required. Plans are seat-based and include Starter, Essentials, Business and an upcoming Business Plus edition, with limits on users, shared inboxes, boards, automations and history varying by plan.

12 alternatives to Sortd for Gmail

Ranked by how well each tool replaces Sortd for Gmail: shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 3 of 15 key features.

    64 out of 100 match$19/mo

  2. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 3 of 15 key features.

    61 out of 100 match$19/mo

  3. Drag

    The inbox for teams and agents.

    Covers 1 of 15 key features.

    60 out of 100 match$12/mo

  4. Gmelius

    Your team's AI-powered inbox for Gmail.

    Covers 3 of 15 key features.

    Free plan
    60 out of 100 match$19/mo

  5. HelpSpot

    Help desk software that just works — simple, reliable, and affordable.

    Covers 6 of 15 key features.

    Free plan
    59 out of 100 matchContact sales

  6. Keeping

    Shared inbox for Gmail.

    Covers 0 of 15 key features.

    58 out of 100 match$14/mo

  7. Front

    Shared inbox for customer operations teams

    Covers 3 of 15 key features.

    58 out of 100 match$25/mo

  8. HelpDesk

    AI help desk and ticketing system for support teams

    Covers 5 of 15 key features.

    58 out of 100 match$19/mo

  9. FreeScout

    Free self-hosted help desk and shared mailbox

    Covers 0 of 15 key features and is open source.

    Free planOpen source
    57 out of 100 matchContact sales

  10. Help Scout

    Shared inbox and help center that feels like email

    Covers 3 of 15 key features.

    Free plan
    57 out of 100 match$25/mo

  11. Jitbit Helpdesk

    Email-first help desk and IT ticketing system

    Covers 5 of 15 key features.

    Free plan
    56 out of 100 match$29/mo

  12. Slack

    Channels, huddles and apps for work communication

    Covers 1 of 15 key features and starts cheaper.

    Free plan
    56 out of 100 match$8.25/mo