ServicePRO
Enterprise-grade service desk request management software at entry-level prices.
ServicePRO is a service desk and workflow management system from Help Desk Technology, designed to centralize service requests across IT and other departments such as facilities, HR, and customer service. It addresses the need to log, route, track, and resolve requests while keeping support teams and customers informed through alerts and notifications.
The platform includes Service Request Management with Alerts, My WorkSpace, and Service Request modules, alongside Service Design features such as Service Request Templates, Project Templates, and Custom Forms. Collaborative Workflow provides Email Collaboration and Calendar sync with Microsoft Outlook. Automation is handled through Email Rules and Business Rules, while Reporting offers Data Analysis with charts, queries, and custom reports. Additional capabilities include Asset Management and Purchasing, Role Based Access Control, a mobile interface, a self-service portal, Knowledge Management with Best Solution articles, and Document management.
ServicePRO is offered in Professional and Enterprise editions, licensed per agent on a subscription basis, with cloud and on-premise options. Professional suits a single service center with limits on custom forms, business rules, and templates, while Enterprise supports multiple service centers with unlimited forms, rules, and templates, plus advanced AD integration. A free trial is available.
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