Serviceaide
AI-powered enterprise service, automation, and digital service management solutions for IT
Serviceaide provides a Digital Service Management (DSM) platform that combines ChangeGear ITSM with Luma AI, an agentic AI engine for service automation and user support. It addresses the challenges enterprise teams face with high ticket volumes, disconnected systems, and slow change processes, extending service management beyond IT to HR, facilities, compliance, and operations.
The platform includes ChangeGear modules such as Change Manager, Service Desk, and Service Manager, alongside Luma Knowledge and Luma AI Skills for automated decisions, conversational support, and proactive service insights. DSM features include Flex Modules for no-code workflows, Business Process Orchestration, Knowledge Anywhere, a GenAI-based CoPilot, and brandable self-service portals. It integrates with leading business applications and communication channels.
Serviceaide is designed for enterprise service and support teams across departments including human resources, information technology, operations, and compliance. The pages reference a pricing section and options to book a demo or take a tour, but do not specify plan structures or packaging details.
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