GLPI
Smart IT service management, helpdesk, and asset tracking.
GLPI is an open source IT service management and IT asset management platform published by Teclib', a French company founded in 2011. It brings support tickets, asset inventory, CMDB, budgets, workflows, and administration into a single system, available as managed cloud or self-hosted.
Core modules include Helpdesk (incidents, requests, problems, changes, planning, statistics, recurrent tickets, forms, dashboards), Inventory (computers, monitors, software, network equipment, printers, phones, datacenter, cables, SIM cards, consumables), CMDB, Financial Management (budgets, suppliers, contracts, licenses, contacts, documents, certificates, domains), Administration, and Tools (projects with Gantt and Kanban, knowledge base, reminders, reservations, RSS feeds). It supports agentless dynamic inventory, network scanning, SNMP reports, application deployment, monitoring, antivirus management, mobile device management, and security alerts. Integrations and plugins extend the platform through a marketplace.
GLPI is aimed at IT teams managing support operations and asset lifecycles. It is packaged as managed cloud (GLPI Network Cloud, hosted by Teclib') or self-hosted (GLPI Network), with a 45-day free trial and a free downloadable version. Cloud plans are seat-based and scale by user, with unlimited assets and end users on the entry tier.
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