Idemeum
AI agents that autonomously resolve IT issues on endpoints and in the cloud
Idemeum is an IT automation platform built around two AI agents: Assist, which employees use to request help and which diagnoses and fixes issues on their computer and in cloud systems, and Automate, which runs IT workflows across cloud systems. It also includes Endpoint Control for removing admin rights, just-in-time admin access, endpoint privilege management, and application allowlisting.
Assist handles endpoint repair for VPN, Wi-Fi, printing, disk space, and performance issues, plus cloud repair across identity, device management, and SaaS tools. It offers triage with diagnostics and screen recordings, proactive triggers, access requests, knowledgebase answers with citations, and chat integrations with Slack and Teams. Automate runs onboarding, license cleanup, and other workflows end-to-end via webhook or schedule, with workflow skills written in plain language. Integrations cover device management, ITSM, identity, collaboration, and knowledge base tools including Microsoft Entra ID, Intune, Okta, Jamf Pro, ConnectWise PSA, HaloPSA, and Microsoft Teams. Security features include guardrails at each step, deterministic tools, secret redaction, and an audit trail.
Idemeum is aimed at IT and security teams. Assist and Automate are priced based on ticket volume with a custom quote. Endpoint Control is priced per device, with a free edition for up to 50 devices covering just-in-time admin access, endpoint privilege management, and application allowlisting, and a paid per-device edition adding standard support, AI integrations, malware intelligence, and custom integrations. Partner and MSP pricing is available on request.
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