Halo

Halo is a workflow automation and service management platform that brings enterprise service management, IT service management, customer service management, customer relationship management and managed services into a single system. It is designed to standardise workflows, automate actions and give teams a unified view of requests, tasks and approvals across the organisation.

The platform includes modules for omnichannel engagement, incident, problem, change and major incident management, knowledge management, assets and CMDB, self-service portal, project management, sales and CRM, marketing, reporting and analytics, time tracking, contracts, stock and supplier management. Halo AI provides agent design and deployment, platform intelligence, a library of pre-built AI assistive workflows and interoperability with external agents. It connects with over 250 native integrations and supports custom integrations at no extra cost.

Halo is aimed at business teams, IT service, customer service, CRM and managed service provider functions across a range of industries. A free 30-day trial is available with all features and modules included, and no credit card is required. Capabilities are included within one license, with core and optional features available depending on the setup chosen.