EasyVista
The AI-Powered ITSM Platform
EasyVista is an IT service management platform that brings service management, monitoring, automation, discovery, and remote support together on a common platform layer with a shared data backbone. It addresses the challenge of siloed teams and tools by providing a unified system of record for IT workflows, helping organizations sense issues, trigger the right processes, and resolve problems faster.
The platform includes EV Service Manager for ITSM and enterprise service management, EV Observe for infrastructure monitoring, EV DEM for digital experience monitoring, EV Discovery for asset discovery and dependency mapping, EV Reach for remote support, and EV Orchestrate for workflow automation. EV Pulse AI embeds automation, prediction, and conversational capabilities into workflows, while EV Insights provides analytics and reporting. Self-service is supported through EV Self Help, EV Service Apps, and a Microsoft Teams integration, with Easy Design offering low-code tools for workflows, forms, and portals.
EasyVista is aimed at IT teams and leaders across industries including education, manufacturing, public sector, financial services, retail, and healthcare. The platform is delivered with a flexible licensing model, and implementation guidance is available through EV Accelerate.
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