Robofy
AI agents for enterprise CX teams that resolve, act on, and escalate conversations across
Robofy is an AI agent platform for enterprise customer experience teams, designed to handle high-volume conversations, execute workflows, and escalate to humans with context. It addresses the operational strain of growing ticket volumes, slipping response times, repetitive queries, and limited visibility into conversation quality across channels.
The platform offers three agent types: a Support Agent trained on your knowledge base, an Action Agent that executes order updates, account changes, and workflows, and a Lead Agent that captures and qualifies leads. Agents deploy across website, WhatsApp, and voice channels, with capabilities including function tool calling, MCP server integration, AI agent webhooks, human handoff with conversation summaries, and conversation intelligence covering intent, sentiment, and outcomes. WhatsApp-specific modules include business account setup, inbox, contact management, campaigns, template management, consent management, and webhooks. Security features include ISO/IEC 27001:2022 certification, GDPR compliance, TLS encryption, AWS KMS encryption at rest, HMAC-signed webhooks, audit logs, and dedicated VPC or on-premise deployment options.
Robofy is built for enterprise CX, IT, and product teams, as well as service businesses operating across multiple locations. It is available through a free trial, with enterprise deployments supported by a structured launch program covering setup, knowledge base configuration, testing, and team handoff. Partner options include white label and reseller editions.
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