Velaro

Velaro is a customer engagement platform that brings live chat, AI chatbots, messaging, voice, and a knowledge base into a single console for managing conversations with prospects and customers. It addresses the need to collect and unify first-party customer data, route and queue interactions, and coordinate engagement across channels while supporting workflows such as lead triage, ticket creation, and appointment or order-status automation.

Core capabilities include live chat with visitor monitoring, rules-based routing and queues, canned responses, co-browsing, secure forms, and reporting with analytics and metrics. Chatbots use natural language understanding and can integrate with a knowledge base to build question-and-answer layers. Messaging covers web messaging, WhatsApp, Facebook Messenger, Twitter, and text, while voice offers click-to-call and VoIP with agents able to handle chats and calls from the same console. Integrations include Salesforce, Microsoft Dynamics 365, NetSuite, Magento, Shopify, BigCommerce, HubSpot, Zendesk, Jira Service Management, Google Analytics, Google Tag Manager, Azure Cognitive Services, cloud storage on Azure and AWS, plus a developer API and connector services.

Velaro is aimed at enterprises and businesses, with options for SaaS, API access, or deployment into a customer-managed Microsoft Azure environment for higher-security and government use, alongside custom professional services. A free trial is available without a credit card, and a demo can be requested.