Placetel
Cloud-based business telephone system with AI call answering, messaging, and video.
Placetel is a cloud-based business telephone system that replaces traditional on-premise PBX hardware. It solves the problem of fragmented business communication by providing a unified platform for voice calls, messaging, and video meetings that works from the office, home office, or on the go via desktop and mobile apps.
The system includes over 150 telephony functions such as time-based routing, group ringing, IVR menus, voicemail, and a busy lamp field. Its call center module offers features like skill-based routing, queue management, agent status, and detailed reporting. Placetel AI provides automated call answering with AI agents for 24/7 availability. Collaboration tools include virtual meeting rooms for up to 1,000 participants, file and screen sharing, presence indicators, meeting recording, and a virtual whiteboard. The platform integrates with Microsoft Teams and DATEV, and works with desk phones, computers, and mobile devices.
Placetel is designed for startups, mid-sized companies, and large enterprises across various industries including agencies, trades, medical practices, and customer support teams. The service is cloud-based with no hardware setup required, offers monthly contracts, and allows users to combine features and add-ons according to their needs.
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