net2phone
AI solutions for customer experience built on cloud communications infrastructure
net2phone is a cloud communications provider offering business phone systems, unified communications, contact center software, and AI tools. Its platform brings voice, chat, video, messaging, and contact center operations into one environment, while AI features handle routine customer interactions and support teams with coaching and automation. The company was founded in 1990 as a division of IDT Corporation and operates as a subsidiary of IDT.
The platform includes AI Agent, which handles customer interactions across voice, chat, and web channels for tasks such as scheduling, inquiries, lead qualification, and escalation to human agents. Coach AI scores and provides feedback on sales and support conversations. uContact provides omnichannel contact center operations with an omnichannel inbox, agent management, automation, and live analytics. Additional capabilities include business phone, video meetings, SMS, team chat, live performance data, and an AI meeting assistant. Integrations include MS Teams, Salesforce, and Zoho.
net2phone is designed for businesses of varying sizes, from small operations to large enterprises. The AI Agent is available with a free trial and uses interaction credits for voice and messaging usage, with chat consuming fewer credits than voice calls. The platform is described as scalable, with seat counts ranging from 10 to 10,000+.
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