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Zadarma

Virtual Phone System, Phone numbers and PBX | Zadarma

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Zadarma is an international telecommunication provider offering cloud-based communication services for businesses and individuals. Its Cloud PBX replaces traditional phone equipment with a virtual business phone system, while virtual phone numbers, VoIP calls, and video conferencing support remote and distributed teams. Call tracking, speech analytics, and an integrated CRM address sales management and customer communication needs.

Key capabilities include IVR voice menus, call transfer, pickup, forwarding, recording, statistics, voicemail, and speech recognition analytics. The free Teamsale CRM integrates with the PBX for browser-based calling, customer profiles, deals, tasks, and pipeline tracking. Integrations cover CRM and helpdesk systems such as Salesforce, Zoho, HubSpot, Bitrix24, Zendesk, Freshdesk, and Microsoft Dynamics 365, plus messengers like Slack and Telegram, with an open API for custom connections. Mobile and desktop apps are available across platforms.

Zadarma is packaged with free and paid plans that vary by region, with limits on PBX and CRM users, virtual numbers, IVR menus, call recording storage, speech recognition minutes, and AI agent minutes. Outgoing calls use per-second billing, and integrations, the callback widget, API access, and customer support are included.

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