INDECX
Inteligência artificial + Customer experience.
INDECX is a customer experience platform that collects and analyzes feedback across digital channels, helping organizations understand customer sentiment and identify issues in their journeys. It supports NPS, CSAT and VoC surveys, with AI-driven analysis that surfaces root causes and generates insights in real time.
The platform includes INDECX XM for real-time experience tracking and INDECX HUB for consolidating feedback from all channels. Surveys can be distributed via email, SMS, WhatsApp, QR code, web widget and physical survey totems. AI modules cover sentiment analysis, automatic categorization, theme detection and insight generation, alongside over 60 analytical reports with customizable dashboards, trend analysis and multi-format export. Integration options include a RESTful API, SDKs for JavaScript, Python, PHP and Ruby, webhooks, and ready-made connectors for systems such as Salesforce, Microsoft Dynamics 366, HubSpot and Zendesk.
INDECX serves companies of all sizes across Latin America, with dedicated customer success and technical support teams. Packaging details such as plans, trials or seat-based pricing are not specified on the available pages; a demo can be requested.
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