Sogolytics

Sogolytics is an experience management platform that brings customer and employee feedback together in one place. It collects signals from surveys, email, chat, social, calls, reviews, in-app sources, and operational data into a single feed, then groups responses into themes, sentiment, emotion, and risk. When a signal crosses a threshold, escalations, action plans, and replies are routed to an assigned owner with a deadline.

The product line includes SogoCX for customer experience, SogoEX for employee experience, SogoCore for enterprise feedback and market research, and a managed research service where researchers handle design, analysis, and reporting. Capabilities span survey design and distribution, customer journey mapping, NPS and CSAT tracking, text and sentiment analysis, key driver analysis, custom dashboards, real-time alerts, and NLP-driven insights. Integrations include Slack, HubSpot, Salesforce, Zendesk, Microsoft Teams, ServiceNow, Snowflake, Workday, Stripe, Shopify, and others. An AI-assisted survey design option is available alongside advanced logic and real-time analytics.

Sogolytics serves teams across industries including banking, healthcare, higher education, K12, hospitality, and technology, with HIPAA and GDPR compliance noted for security. A separate low-cost online survey tool is offered for smaller projects, where plans differ by responses, emails, and usage limits rather than features. Enterprise solutions are available by demo request, and a managed research option supports end-to-end projects.