Helprace
Cloud-based customer service suite combining a ticketing system, knowledge base, and comm
Helprace is a cloud-based customer service software suite that combines a ticketing system, knowledge base, community forum, and feedback collection into a single platform. It addresses the challenge of managing customer support across multiple disconnected tools by integrating these functions, aiming to reduce support loads and provide a unified view of customer interactions.
The platform includes modules for ticketing and email management, a customer community with feedback and ideas lab, and a docs and knowledge base. Key capabilities include smart filters, case rules and workflows for automation, SLA tracking, satisfaction ratings, and reports on team performance and response times. It offers integrations via a developer API and webhooks, and supports features like single sign-on, custom fields, and multiple product spaces.
Helprace is designed for businesses of various sizes and industries seeking an all-in-one support solution. It is offered on a monthly or annual subscription basis, priced per agent per month, with a 30-day free trial available. The pricing page lists a single plan for the ticketing module, with additional products for community and knowledge base available separately.
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