Featurebase
Modern customer support & feedback platform
Featurebase is a support and feedback platform that brings customer conversations, product feedback, documentation, and release announcements into a single tool. It is built by a small bootstrapped team based in Tallinn, Estonia.
Its modules include an omnichannel inbox covering in-app, Slack, Discord, and email, an AI support agent named Fibi, and workflows and automations for SLAs and other processes. Feedback features cover a public portal with voting, in-app widgets, AI-powered prioritization, duplicate detection, and a public roadmap with automatic customer notifications. The help center offers AI search answers, multi-brand and multilingual support across 40+ languages, and a Notion-like editor. The changelog provides a public page with custom domain, in-app widgets, and release segmentation. Integrations include Slack, Zendesk, HubSpot, Intercom, Zapier, and Trello.
It is aimed at support, product, and go-to-market teams, with solutions for startups and enterprises. A free start option is available, along with a demo and a talk-to-sales path; the platform is audited against GDPR, CCPA, and SOC 2 standards.
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