Atlas
Bespoke AI for customer support
Atlas is a customer support platform that combines AI assistance with ticketing, knowledge management, and session recording. It is designed to help teams respond to customers across multiple channels while keeping customer context, technical issues, and support workflows in one place.
The platform includes Autopilot for automated multi-step responses and actions, Copilot for agent-side drafting and suggested next actions, Knowledge Management for auto-generated and refreshed articles with conflict detection, and Ticketing with a unified inbox, customer timelines, and session recordings. Integrations cover Slack, Sentry, Linear, Jira, Segment, HubSpot, Salesforce, Pipedrive, Close, Retool, Bubble, Aircall, Dialpad, Twilio, Webflow, Shopify, Zendesk, WhatsApp, Zapier, and Discord.
Atlas is aimed at support teams and startups that want to manage customer conversations, technical issues, and knowledge in a single system. It is packaged as a free trial with seat-based monthly or yearly plans across Basic, Standard, and Pro editions, plus an Enterprise edition with custom permissions, audit logs, and enterprise-grade security. Some features, such as chatbot workflows and workforce management, are available as add-ons, and certain channels carry usage-based fees.
12 alternatives to Atlas
Ranked by how well each tool replaces Atlas: shared features, audience, price and popularity.
Customer service software for support teams of any size
Covers 5 of 15 key features and starts cheaper.
74 out of 100 match$19/mo- 70 out of 100 match$99/mo
The AI agent that actually resolves tickets
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Covers 3 of 15 key features and starts cheaper.
67 out of 100 match$15/moAI help desk and ticketing system for support teams
Covers 4 of 15 key features and starts cheaper.
67 out of 100 match$19/mo- 66 out of 100 match$29/mo
Help desk software that just works — simple, reliable, and affordable.
Covers 5 of 15 key features and has a free plan.
Free plan65 out of 100 matchContact salesEmail-first help desk and IT ticketing system
Covers 3 of 15 key features, has a free plan and starts cheaper.
Free plan65 out of 100 match$29/mo- 65 out of 100 match$45/mo
You run support. AI runs the busywork.
Covers 6 of 15 key features, has a free plan and starts cheaper.
Free plan65 out of 100 match$16/moOmnichannel customer experience platform with AI agents for conversations.
Covers 3 of 15 key features.
65 out of 100 matchContact sales