Enchant
Customer service software with omnichannel shared inboxes, knowledge bases and live chat
Enchant is a customer support platform that brings email, phone calls, SMS, WhatsApp, Facebook Messenger and Instagram conversations into a single shared inbox, alongside a hosted knowledge base, a website messenger with live chat, and a built-in virtual call center. It aims to give teams one place to manage customer communication across channels.
Core capabilities include unlimited inboxes, labels, smart folders, business rules, assignment, macros, SLAs, canned responses, collision detection, and satisfaction ratings. The call center supports call recording, voicemail, queues, warm transfers, monitoring and whispering. AI features cover drafting, summarizing, translating, and suggestions, with an AI Agent in beta that handles conversations and hands off to humans. Integrations include Slack, Microsoft Teams, Salesforce, HubSpot, Shopify, Zapier, Twilio, ChatGPT and others, plus a REST API, webhooks and sidebar apps. Reporting, campaigns, and single sign-on are also available.
Enchant is packaged as a single plan with all features, billed monthly per user, with a 30-day trial requiring no credit card. Add-ons include Advanced Security, Enchant AI Standard, and removal of branding; the AI Agent and Campaigns are in beta at no cost during that period.
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The People-First, AI-Powered Omnichannel Customer Service Platform
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