Desku.io
AI customer service software for small businesses and startups.
Desku.io is an AI-powered customer support platform that consolidates chat, email, tickets, and social messages into a single unified inbox, helping teams manage conversations without switching between separate tools. It addresses the fragmentation of running live chat, email, ticketing, and automation across disconnected apps.
The platform includes a Helpdesk with ticketing workflows, categories, and SLAs; a no-code AI Chatbot Builder for drag-and-drop conversational flows; an OmniChannel Inbox covering email, chat, Facebook, Instagram, and WhatsApp; Shared and Social Inboxes; an Automation Engine for workflow automation; Analytics covering channel performance, agent workload, CSAT, and SLA monitoring; and Visitor Insights for real-time visitor tracking. AI features include automatic tagging, classification, priority scoring, routing, reply drafting, and chatbot training from a Knowledge Base or FAQs. Integrations include Shopify, WooCommerce, Ecwid, Shopline, Magento, and WhatsApp.
Desku.io is aimed at small businesses, startups, ecommerce retailers, SaaS companies, and support teams ranging from roughly 5 to 200 agents. Packaging includes a free plan with no credit card required, a 14-day trial of paid plans with a credit card required at signup, and billing that begins after the trial period.
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