CustomerSure
Voice of the Customer platform for service-driven organisations
CustomerSure is a Voice of the Customer platform designed for service-driven organisations, particularly those in regulated sectors. It solves the problem of collecting customer feedback that does not lead to tangible change or compliance proof. The platform turns feedback from surveys into closed-loop actions, analytics, and audit-ready evidence for regulators and boards.
The platform includes features for feedback collection via branded NPS, CSAT, CES, or custom surveys across email and SMS. It offers AI-powered sentiment and theme analysis, customer profiles, journey mapping, and role-based permissions. Integrations connect with CRM, service desk, and BI tools like Salesforce, Zendesk, and Power BI. The platform also provides automated reporting, audit trails, and compliance dashboards aligned with standards such as FCA and CQC.
CustomerSure is built for teams including C-suite, CX champions, compliance and risk, and customer service leaders. It is packaged with a free pilot project available. The platform is seat-based, with ongoing support, best-practice consultation, and continuous optimisation included in the licence.
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