Simplesat
Customer feedback clarity for high-volume support teams
Simplesat is a customer feedback platform for service teams that collect CSAT, NPS, and CES surveys inside the helpdesks, CRMs, and communication tools they already use. It addresses the gap between limited built-in helpdesk surveys and heavyweight enterprise feedback suites by providing surveys that are quick to launch, easy for customers to answer, and connected to the workflows where support teams operate. Feedback is routed automatically to the right person or tool, and agents can view responses on the ticket without switching systems.
The platform includes survey builders with multiple question types, conditional logic, multilingual support, and full branding controls. Surveys can be sent through email, SMS, QR codes, web, and in-app channels, with native integrations for Zendesk, Gladly, Gorgias, Intercom, Salesforce, HubSpot, and Jira Service Management, alongside more than 100 other integrations including Slack, Teams, Power BI, and data warehouses. Reporting features cover segmentation, trend tracking, AI-powered topic detection, and drill-down to individual tickets, with exports to CSV and PDF. Routing delivers alerts to Slack, email, or Teams and posts feedback back to tickets. The platform is SOC 2 Type II certified and GDPR and CCPA compliant, with granular permissions across brands, teams, and roles.
Simplesat is aimed at customer experience and service teams, including high-volume, multi-brand support operations. It offers a 14-day free trial with no credit card required, and plans are priced based on response volume rather than team size, with no per-agent fees for agents viewing feedback in the helpdesk.
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