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Cohere

Support automation that's actually intelligent

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Cohere is a customer support platform that uses AI to resolve tickets, guide users through resolutions step-by-step, and cobrowse with customers over phone or live chat. It turns support articles and past conversations into automated answers, and offers analytics to identify content gaps.

Its platform includes Answers, SmartRoute, Cobrowse, SmartCompose, and Insights modules, with Flowgen AI for personalized flows. It connects to existing service desks and supports chat, email, and SMS channels. Security features include SOC 2 Type II, GDPR, CCPA, and HIPAA compliance, with data encrypted in transit and at rest.

Cohere is for CX and support teams. It offers a free plan with no credit card required, and a Chrome extension for Cohere Assist.

12 alternatives to Cohere

Ranked by how well each tool replaces Cohere: shared features, audience, price and popularity.

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  9. TeamSupport

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  11. Front

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  12. Richpanel

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