Click4Assistance
UK live chat software with chatbots, AI agents and omni-channel messaging for business
Click4Assistance is a UK-based web chat software provider, operating since 2004, that helps businesses engage website visitors for sales, support and lead generation. The platform combines live chat with chatbots and an omni-channel dashboard, so teams can manage customer conversations across multiple channels from one place. Data is hosted in the UK on London-based servers, with ISO 27001:2022 accreditation and GDPR compliance.
Core features include brandable, configurable chat windows with reporting and operational management, a no-code chatbot builder (Coni), and an AI agent powered by ChatGPT (Arti). The omni-channel dashboard brings together WhatsApp, Facebook Messenger, SMS, video chat, click-to-call and meeting rooms. Integrations cover CRM systems such as Microsoft Dynamics 365 and Salesforce, with plugins for WordPress, Magento, Joomla and Opencart, plus PowerBI. Additional capabilities include visitor insights, conversion tracking, proactive engagement, co-browsing and screen sharing.
The software is aimed at businesses of varying sizes across industries including automotive, education, government, finance, retail, healthcare and contact centres. A free trial and demo are available, and managed services offer chat handling, overflow or 24/7 coverage.
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