Cignara
AI for Enterprise Customer Support
Cignara provides AI voice and chat agents for enterprise customer support, designed to replace FAQ systems and IVR menus. The platform reasons over customer data, applies business logic, and executes actions within conversations, such as refunds, bookings, payments, and cancellations. It also measures the business impact of each interaction, including ROI, churn prevention, and QA scoring.
The product includes AI Voice Agents for inbound and outbound calls in 32+ languages, AI Chat Agents that complete checkout, scheduling, and tracking workflows, and an AI Copilot that transcribes conversations and suggests next actions with policy and knowledge base citations. Conversation Intelligence provides ROI per interaction, product insights, churn prevention, and QA scoring. Integrations include CCaaS plugins, CRM, and conversation history. The platform is hosted in the customer's data region, with responses grounded in the knowledge base and cited to source. It is built for B2C enterprises across retail, banking, telecom, healthcare, travel, logistics, real estate, and technology.
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