Sendbird
The AI customer experience platform for enterprise
Sendbird is an AI customer experience platform that combines an AI concierge for personalized customer journeys with a communications API for in-app chat, business messaging, and voice and video calls. Founded in 2013, it addresses the need to build and operate customer conversations across human and AI interactions at scale.
The platform includes a Chat API with SDKs and UI Kits for iOS, Android, JavaScript, and Flutter, supporting messaging channels, moderation tools, translation, analytics, and third-party integrations. Additional capabilities include a support agent desk, Salesforce connector, content moderation, and a voice and video call API. The Delight AI suite offers an AI concierge, omnipresent AI, voice AI agent, and an AI agent builder with integrations. Security features include end-to-end encryption, role-based access controls, audit logs, and regional hosting for data residency.
Sendbird serves businesses across industries such as retail, financial services, digital health, marketplaces, and on-demand services, with offerings for customer service, sales, marketing, and operations use cases. Enterprise customers can contact sales directly, and a free trial and free chat plan are available.
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