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Cognigy.AI

Enterprise agentic AI platform for customer service transformation.

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Cognigy.AI is an enterprise Agentic AI platform for customer service. It provides AI Agents for voice, chat and messaging channels, plus agent assist tools for human agents. The platform includes an AI Agent Studio for visual agent creation, Knowledge AI for retrieval-augmented generation, NLU for intent-based automation, a Voice Gateway for contact center connectivity, an Insights analytics suite, xApps for multimodal journeys, a Live Agent workspace, and Agent Copilot. The platform is powered by the Cognigy Nexus Engine, which combines foundational LLMs with Cognigy's orchestration capabilities. Cognigy joined NiCE in 2025 to form NiCE Cognigy.

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