Plivo
Build human-like voice AI agents
Plivo is a cloud communications platform for building and deploying voice AI agents alongside traditional messaging and voice APIs. It combines an AI Agent Platform with a carrier network, addressing the need to connect automated agents to real phone numbers and route calls through SIP trunking and audio streaming. The stack supports inbound and outbound calling, SMS, WhatsApp, and voice APIs across a broad country footprint.
The platform offers two ways to build agents: a no-code AI agent studio using plain-English prompts and drag-and-drop templates, and programmable options via SDKs and APIs, including support for LiveKit and Pipecat frameworks. Core capabilities include SIP trunking, bidirectional audio streaming with noise cancellation, call recording, transfer to human, knowledge base integration, simulation testing, and turn detection with interruption handling. Security features include TLS and AES-256 encryption, MFA, data residency options, and compliance with GDPR, SOC 2, HIPAA, PCI DSS, and CSA STAR.
Plivo is aimed at businesses automating customer engagement use cases such as sales, lead qualification, order tracking, payment collection, feedback surveys, and identity verification. It is packaged with a pay-as-you-go plan that includes free credits without requiring a credit card, plus an Enterprise plan with broader coverage, custom pricing, volume discounts, and compliance features such as BAA, HIPAA, and SSO.
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