SoundHound AI

SoundHound AI provides OASYS, a voice-native conversational AI platform for building and operating AI agents across customer and employee touchpoints. It addresses the challenge of running reliable voice interactions in real-world conditions, where conversations can be noisy, interrupted, or complex. The platform supports service, experience, operations, and commerce use cases, including contact centers, digital assistants, outbound messaging, drive-thru ordering, employee assist, and in-car experiences.

OASYS covers the full agent lifecycle through Create, Control, Prove, Operate, and Evolve modules. It includes AI-assisted agent building from prompts and historical data, pre-built agents, personality design, rule-based workflows, an agentic visualizer, conversation simulation, transcript analysis, an agent console, human-assisted resolution, agent assist, self-improving agents, agentic analytics, and voice insights. Guardrails operate at instruction, task, function, and channel levels, with a proprietary PII LLM for sensitive data masking, tenant isolation, encryption, and audit logging. The platform integrates with internal and external LLMs and connects to a commerce ecosystem of brands and devices.

OASYS is designed for both business operators and developers, offering no-code management alongside detailed configuration and code-based development. It serves industries including automotive, healthcare, financial services, restaurants, and retail. The pages describe a services offering for implementation support but do not specify free plans, trials, editions, or pricing models.